AT&T Tech Support Woes
If you don't follow Michael Masnick's blog at Techdirt, you really need to. The guys calls things like they are, and makes great points every time.
Today he absolutely kills AT&T for their horrible service. I've not had to deal with them in a while, but my previous experiences have been rather similar. Fortunately, we got rid of DSL a while back and our cable has been pretty solid for us.
His problems, in a nutshell:
His DSL was down for a while on Friday, then real slow when it came back up. It takes over three hours and six different AT&T reps to fix a rather simple problem. Along the way, they helpfully give him the "correct" number to call if they get disconnected, which is different every single time.
On Monday, he decided to try out the free wi-fi that AT&T gives you at McDonald's. Getting it to work (login problems) takes more than three hours and 12 different reps -- and they don't fix it!
His main problem boils down to the same as ours -- it's AT&T or Comcast, and both have their problems. This is what a lack of competition can lead to