In his excellent book "Never Split the Difference", Chris Voss offered this advice regarding negotiations (hostages in his case, but he presented it for business owners): "He who has learned to disagree without being disagreeable has discovered the most valuable secret of negotiation."
Disagree Without Dehumanizing
Disagree Without Dehumanizing
Disagree Without Dehumanizing
In his excellent book "Never Split the Difference", Chris Voss offered this advice regarding negotiations (hostages in his case, but he presented it for business owners): "He who has learned to disagree without being disagreeable has discovered the most valuable secret of negotiation."