Keep your issues in the open Similar to the idea of “bring me problems” that I shared last year, having a culture where problems are welcomed can be a great thing. It reminds me of a story I heard about Alan Mulally and his work to turn Ford around in the 2010’s. One big thing that he did was encourage problems to be brought up and not stay hidden, as was common at the time. They had a small issue arise in one of the newer Explorer SUVs, and rather than risk a future recall, they delayed the vehicle by a few weeks and got the problem solved. In the past, Ford would have hidden it and hoped for the best to avoid the delay, but under Mulally they worked to bring problems to light and resolve them.
Keep your issues in the open
Keep your issues in the open
Keep your issues in the open
Keep your issues in the open Similar to the idea of “bring me problems” that I shared last year, having a culture where problems are welcomed can be a great thing. It reminds me of a story I heard about Alan Mulally and his work to turn Ford around in the 2010’s. One big thing that he did was encourage problems to be brought up and not stay hidden, as was common at the time. They had a small issue arise in one of the newer Explorer SUVs, and rather than risk a future recall, they delayed the vehicle by a few weeks and got the problem solved. In the past, Ford would have hidden it and hoped for the best to avoid the delay, but under Mulally they worked to bring problems to light and resolve them.